Privacy Policy
Move Well
Last Updated: 3/15/26
Move Well (“Move Well,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access our website, membership platform, classes, courses, tools, or related services (collectively, the “Services”).
By accessing or using Move Well, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information that identifies you personally, such as:
Wellness or Self-Reflection Information
Move Well offers features such as emotional check-ins, journaling prompts, reflections, and personal wellness tracking tools. If you choose to use these features, we may collect information related to:
Providing this information is optional and fully controlled by you.
Usage Information
We may automatically collect information about how you interact with the Services, including:
Cookies and Tracking Technologies
We may use cookies or similar technologies to:
You may disable cookies through your browser settings if preferred.
2. How We Use Your Information
We may use collected information to:
We collect only the information reasonably necessary to provide and improve our services.
3. Payment Processing and HSA/FSA Eligibility
Move Well may accept payments using Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) for services that may support mental health and wellness.
Certain services offered through Move Well may qualify as eligible health expenses when they are used to support the treatment or management of a medical or mental health condition and when such use is determined to be medically necessary by a licensed healthcare provider.
In some cases, individuals may be required by their HSA or FSA administrator to provide documentation of medical necessity, such as a Letter of Medical Necessity (LMN) from a qualified healthcare professional, in order for services to qualify as an eligible expense.
Payments are securely processed through third-party payment processors, including Stripe. Move Well does not store full payment card numbers.
Use of an HSA or FSA card does not guarantee payment approval, as authorization decisions are made by the card issuer or plan administrator in accordance with their policies and applicable regulations.
Move Well does not determine or guarantee individual eligibility for HSA/FSA reimbursement, and users are encouraged to consult their healthcare provider or plan administrator regarding eligibility.
4. Sharing of Information
Move Well does not sell personal information.
We may share limited information with trusted third-party service providers when necessary to operate our services, including:
These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to provide services on our behalf.
We may also disclose information if required by law or when necessary to protect the rights, safety, or integrity of Move Well, our users, or others.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
6. Your Privacy Rights
Requests may be submitted using the contact information provided below.
7. Email Communications
If you subscribe to newsletters or marketing communications from Move Well, you may unsubscribe at any time by following the instructions in the email or contacting us directly.
8. Third-Party Services
Move Well services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those external platforms and encourage users to review their privacy policies before providing personal information.
9. Children’s Privacy
Move Well services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If such information is discovered, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.
When updates are made, the “Last Updated” date will be revised accordingly.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Move Well
3808 N Ashland
Chicago, IL 60613
Connect@movewellvirtual.com
Last Updated: 3/15/26
Move Well (“Move Well,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access our website, membership platform, classes, courses, tools, or related services (collectively, the “Services”).
By accessing or using Move Well, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information that identifies you personally, such as:
- Name
- Email address
- Phone number
- Billing information
- Account login credentials
Wellness or Self-Reflection Information
Move Well offers features such as emotional check-ins, journaling prompts, reflections, and personal wellness tracking tools. If you choose to use these features, we may collect information related to:
- Emotional check-ins
- Wellness reflections or journaling responses
- Personal goals or progress tracking
Providing this information is optional and fully controlled by you.
Usage Information
We may automatically collect information about how you interact with the Services, including:
- Device information
- Browser type
- IP address
- Pages visited
- Time spent on the platform
- General usage patterns
Cookies and Tracking Technologies
We may use cookies or similar technologies to:
- Improve platform functionality
- Understand user engagement
- Personalize the user experience
You may disable cookies through your browser settings if preferred.
2. How We Use Your Information
We may use collected information to:
- Provide and operate Move Well services
- Process memberships, purchases, and class registrations
- Personalize your experience on the platform
- Deliver wellness tools, classes, and course content
- Improve the performance and design of our services
- Communicate with you about updates, services, or support requests
- Maintain the security and integrity of our platform
We collect only the information reasonably necessary to provide and improve our services.
3. Payment Processing and HSA/FSA Eligibility
Move Well may accept payments using Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) for services that may support mental health and wellness.
Certain services offered through Move Well may qualify as eligible health expenses when they are used to support the treatment or management of a medical or mental health condition and when such use is determined to be medically necessary by a licensed healthcare provider.
In some cases, individuals may be required by their HSA or FSA administrator to provide documentation of medical necessity, such as a Letter of Medical Necessity (LMN) from a qualified healthcare professional, in order for services to qualify as an eligible expense.
Payments are securely processed through third-party payment processors, including Stripe. Move Well does not store full payment card numbers.
Use of an HSA or FSA card does not guarantee payment approval, as authorization decisions are made by the card issuer or plan administrator in accordance with their policies and applicable regulations.
Move Well does not determine or guarantee individual eligibility for HSA/FSA reimbursement, and users are encouraged to consult their healthcare provider or plan administrator regarding eligibility.
4. Sharing of Information
Move Well does not sell personal information.
We may share limited information with trusted third-party service providers when necessary to operate our services, including:
- Payment processors
- Website hosting providers
- Email communication platforms
- Analytics providers
These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to provide services on our behalf.
We may also disclose information if required by law or when necessary to protect the rights, safety, or integrity of Move Well, our users, or others.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
6. Your Privacy Rights
- Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of certain communications
Requests may be submitted using the contact information provided below.
7. Email Communications
If you subscribe to newsletters or marketing communications from Move Well, you may unsubscribe at any time by following the instructions in the email or contacting us directly.
8. Third-Party Services
Move Well services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those external platforms and encourage users to review their privacy policies before providing personal information.
9. Children’s Privacy
Move Well services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If such information is discovered, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.
When updates are made, the “Last Updated” date will be revised accordingly.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Move Well
3808 N Ashland
Chicago, IL 60613
Connect@movewellvirtual.com
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